SaaS Platform for Field Operations Management — AXIUM by COMSYS

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Axium

Orchestrate your field operations end-to-end

AXIUM is a B2B SaaS platform designed for companies managing complex field teams. It connects in real time your management back-office, your technicians via a native iOS/Android mobile app, and your clients via a dedicated secure portal. Orchestrate interventions, automate workflows, and guarantee full traceability at every step.

Our Features

An omnichannel architecture for every stakeholder in your operations

Centralized management BackOffice

Field technician mobile app iOS & Android

Secure dedicated client portal

Automated workflows & omnichannel notifications

Real-time dashboards & automated reporting

Open REST API & ERP integrations

A centralized management BackOffice for all your sites

AXIUM provides your managers and coordinators with a unified BackOffice that centralizes all field operations in real time. From a single dashboard, you visualize the status of all your interventions, manage your multi-site teams, and drive the performance of your business.

Schedule and dispatch interventions in just a few clicks.
Real-time map view of your field technicians.
Priority management, SLA tracking, and automatic escalations.
Granular RBAC access control by role and by site.
Complete history and traceable audit logs.
Automatic notifications by Email, SMS, and Push.

Tableau de bord BackOffice AXIUM – pilotage centralisé des opérations terrain au Maroc

Application mobile techniciens AXIUM iOS Android – gestion des interventions terrain

A native mobile app for your field technicians

Your technicians have access to a native iOS and Android mobile app designed for intensive field use. Intuitive and functional even in low-connectivity environments, it allows them to receive their assignments, document their interventions, and communicate with the back-office in real time.

Receive and accept work orders in real time.
Configurable intervention forms tailored to your business.
Capture photos, signatures, and attachments directly from the field.
Geolocation and technician route tracking.
Offline mode with automatic sync upon reconnection.
Access to spare parts catalog and client history.

A secure client portal for full transparency

AXIUM gives your clients a secure personal space where they can track their interventions in real time, consult reports, and communicate directly with your teams. This transparency builds trust and reduces the volume of calls to your support team.

Real-time tracking of ongoing intervention status.
Access to intervention reports and service records.
Online appointment booking and intervention requests.
Secure messaging with your support teams.
Complete history of services rendered and contracts.
Secure authentication and per-user access rights management.

Portail client sécurisé AXIUM – suivi en temps réel des interventions COMSYS

Tableaux de bord analytiques et SLA AXIUM – rapports d'intervention automatisés

Analytics dashboards to drive your performance

AXIUM transforms your operational data into actionable performance indicators. Analyze your resolution rates, monitor compliance with your contractual SLAs, and identify areas for improvement through automatically generated reports.

AXIUM's open REST API also allows you to integrate the platform with your existing ERP, CRM, or BI tools for a complete view of your operations.

Real-time SLA dashboards and resolution rate tracking.
Automated and exportable intervention reports (PDF, Excel).
Productivity analysis by technician, zone, and intervention type.
Proactive alerts on deadline overruns.
Open REST API and asynchronous RabbitMQ webhooks.
Native integrations with leading ERP and CRM platforms.

Discover also Optitime – time management software in Morocco Request an AXIUM demo

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